THE NIGERIAN JOURNAL OF SOCIOLOGY AND ANTHROPOLOGY
Volume 11, No. 2, (2013)
Challenges of ICT Application in Nigerian Banking Organizations: A Study of New and Old Generation Banks
Kingsley C. Anigbogu
Department of Sociology/Anthropology Nnamdi Azikiwe University, Awka Anambra State
Banking organizations have historically stood out as essential services providers. As a means of coping with the demands the information-intensive nature of the banking system, modern banks increasingly employ Information and Communication Technology (ICT) for operations. In Nigeria the proposed cashless economy, has further intensified the quest for ICT among banks. This study therefore focuses on the challenges of ICT application in the Nigerian Banking System. Data were collected through a survey, conducted among employees and customers of randomly selected, new and old generation banks in south-eastern Nigeria. Analysis reveals that security and fraud issues associated with e-banking, ranked highest among challenges confronting ICT application in banks. No significant difference was found among study organizations with regards to views on ICT based challenges in the banking system. Since this state of affairs would greatly hinder the success of the proposed cashlite society, the study recommends among other things that banks and relevant stakeholders in the sector must work in synergy to prevent security breaches in ebanking operations.
Key words: service provision, cashlite society, e-banking, ICT, Nigeria